CUSTOMER CARE

Return

&

Refund Policy

Please review the following information regarding product returns,

refunds, exchanges, and return shipping.

7 Days Return notification period
Unused Items Products must remain in their original condition
Proof of Purchase A receipt or order confirmation is required
01

Return Eligibility

To be eligible for a return, please contact us within 7 days of your purchase. Your item must be unused and in the same condition in which you received it.

Items that are damaged, incomplete or not in their original condition may only qualify for a partial refund, subject to review on a case-by-case basis.

To complete your return, a receipt or other proof of purchase is required. Please do not send your purchase directly back to the manufacturer.

02

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Certain health and personal-care products
03

Refunds

Once your returned item has been received and inspected, we will notify you by email that it has been received. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method. Processing times may vary depending on your bank or payment provider.

04

Late or Missing Refunds

If you have not received your refund, please check your bank account again before contacting your credit-card provider, as processing may take additional time.

You may also need to contact your bank because some processing time may be required before a refund is officially posted.

If you have completed these steps and still have not received your refund, please contact Viroguard Singapore Private Limited.

05

Sale Items

Only regularly priced items may be eligible for a refund. Sale and promotional items are non-refundable unless otherwise required.

06

Exchanges

We only replace products that are defective or damaged. To request an exchange for the same item, please contact us by email before returning the product.

07

Return Shipping

Please contact us to arrange a suitable return collection or delivery method.

Customers are responsible for return-shipping costs. Shipping charges are non-refundable. Where applicable, the return-shipping cost may be deducted from the approved refund.

Delivery time for an exchanged product may vary depending on your location and product availability.